Veloo

Support

Last updated: October 2026

Contact us

We answer within 1–2 business days.

Common questions

I didn't receive my verification code

Wait 60 seconds and use Resend. Check that your phone can receive SMS (no DND filter) and that the number is entered with the +216 prefix. Still nothing? Try email verification or contact support.

How do I delete my account?

Profile → Delete account inside the app, or see /delete-account for the email route.

How do drivers get paid?

Earnings accrue per completed trip and are paid out on the schedule shown in the driver app's Earnings tab.

Is my location tracked all the time?

Riders: only while the app is in use. Drivers: while online and during active rides, including in the background — it stops when you go offline.