Delete your account

Delete from the app (recommended)

1. Open the Veloo app (rider or driver) and sign in.
2. Go to Profile → Delete account.
3. Confirm — deletion is immediate and permanent.

Delete by email

Can't reach the app? Email support@veloo.tn from the email or phone number on your account with the subject "Account deletion request". We may ask a quick verification question to confirm it's really you — deletions requested by email are processed within 7 days.

What gets deleted

• Your profile — name, email, phone, photo.
• Driver documents and vehicle details (if a driver).
• Push tokens, notification preferences, and referral links.
• Your sign-in credentials — you will not be able to log in again.

What is kept, and why

• Ride records — anonymized (your identity is detached) and retained for the accounting and transport-reporting period required by Tunisian law.
• Audit trail — a minimal record that a deletion occurred, with identifying references removed.
• Fraud and abuse data — where needed to enforce bans or resolve open disputes, kept only for that purpose.

Nothing kept is linked back to you once retention purposes end.

Before you go

• Deletion is permanent — there is no undo and no way to restore ride history or earnings records.
• Drivers: withdraw or settle any pending earnings before deleting.
• Active rides must complete or be cancelled first.